Refund Policy

Refund Window

A full refund may be requested within 30 days of the first payment, without stating a reason. The refund window starts when the first order is successfully paid, and the submission record in the user panel determines the application time. This commitment applies to the first paid order for evaluating the service; it does not mean that every renewal, repeat purchase, or later order receives the same refund window again.

Requests submitted after the refund window will be reviewed individually based on the order status, service incident records, and other verifiable circumstances. For a normal renewal that was not stopped in time, a duplicate order, or an incorrectly selected plan, stop further data use and submit a ticket as soon as possible after discovering the issue. The outcome depends on the actual review.

Eligibility and Limitations

The applicant must be the actual user of the account associated with the order and must be able to provide enough information to verify the payment record. An email address is not required for the account: registration uses a username and password. Refund verification is based on the username, order record, and payment proof, with no need to add email details.

The following cases are not eligible for a no-questions-asked full refund: the account has violated the Terms of Service; the refund process has been used to repeatedly purchase and consume the service; the plan data has already been fully used, or usage substantially exceeds what is needed for a normal service evaluation; the payment record cannot be matched to the applicant account; or the order is already being handled through another payment-dispute channel. Connection issues caused by account sharing, improper credential management, or user-modified client settings should first be investigated through a ticket.

Monthly subscription data resets each month on the activation date. If the plan is upgraded during the current period, the price difference is prorated based on the remaining days. Refund reviews rely on the plan, upgrade history, and actual usage status associated with the order, without combining different orders for calculation.

Application Process and Required Information

Log in to the user panel, open the ticket page, select the issue type related to the order, and clearly state that you are requesting a refund. The ticket must include the account username, the relevant order record, payment method, payment proof that identifies the transaction, and a brief description of the issue for verification. Do not submit passwords, subscription URLs, or other login credentials on a public page.

After receiving a request, 60VPN will verify the payment status, order ownership, data usage records, upgrade history, and account compliance status. If the information is incomplete, the ticket will request the necessary additions. Until verification is complete, retain the original payment record and avoid further use of the data included in the order under review. The application entry point is the user panel ticket page.

Refund Method and Processing Time

Once approved, Alipay and WeChat Pay payments are generally returned through the original payment channel. The actual posting time depends on the processing status of the relevant payment channel, and 60VPN cannot change its settlement schedule. If the original transaction cannot be returned directly because of the channel status, the ticket will explain the available verification steps and follow-up process.

For USDT payments, the ticket must confirm a transaction record matching the original order and provide a compatible address that can receive the refund, together with the relevant network information. Because on-chain transactions cannot be reversed, verify the address and network before submitting. If the information does not match or ownership cannot be verified, refund processing will be paused. Every refund is verified against the actual payment record of the original order and will not be sent through an unrelated third-party account.

Service Issues and Disputes

If the refund request concerns connection problems, route selection, or client configuration, state the platform used and the step where the issue occurred in the ticket. 60VPN supports Windows, macOS, iOS, Android, and Linux, and may first provide troubleshooting steps for the relevant platform. Troubleshooting does not shorten a refund window that has already begun.

If you disagree with the review result, add the order proof and usage details to the original ticket instead of creating multiple identical requests. Requests involving Terms of Service violations, unusual payments, or payment-channel disputes will be handled according to verifiable records. This policy applies together with the Terms of Service. If the relevant terms are updated, the publicly available version shown when the request is submitted and the corresponding order record will apply.